Go+ FAQ

Features

Is Go+ is a BT earphone?


Yes. It is a Bluetooth earphone and works like a normal BT earphone. You can answer a phone call or music listening.




What is GoPlayer?


GoPlayer is Fuelstation’s patent-protected technology for offline streaming music play. User can manage favorite playlist via GO+ APP and then sync Music for local playback on GO+.
Please check the details of GoPlayer .




What is GoTracker?


eGoTracker is a patent-protected technology powered by Valencell that continuously measures real-time biometric data with a high degree of accuracy and consistency. Please check the details of GoTracker .




What is GoAmbient for?


GoAmbient allows you listen to your favorite Music and simultaneously hear the surrounding environment sounds such as street noise, announcements or people talking to you without removing GO+ from your ears. Please check the details of GoAmbient .




What is GO+ APP?


GO+ APP (iOS/Android) supports playlist management, BT/WiFi connection setting, Audio setting, (HRM) biometrics performance display, & Personal Profile editing.




What streaming music I can apply on GO+?


Currently, we support KKBOX streaming music. Other streaming music service like MyMusic, Spotify will be launched soon.





Initial Setup

What to complete initial setup?


Step1: Complete Fuelstation account registration.
Step2: Input Emailed verification code.
Step3: Follow instruction to login or register Streaming music aggregator (like KKBOX Premium account).
Step4: Follow the Bluetooth instruction to pair GO+ with APP.
Step5: Follow the WiFi instruction to scan and add a chosen WiFi connection to complete the Initial setup.




If I don’t have KKBOX Premium account, can I use GO+?


Yes. You can take GO+ as normal Bluetooth earphone to link with your phone for phone call or listening music through your phone.





Music management on Go+

How do I manage music playlist on my GO+?


Go+ APP offers intuitive interface to manage (Add/Delete) your favorite playlist directly. You can browse all recommended playlist, single, album, or your library listed in KKBox and click the plus button (“+”) to select All or pick up the one you like to add in 1 of 6 favorable Channel.
Once you completed your selection, put Go+ on the Charging/WiFi station with power supply and the edited playlist will automatically sync up. (Please make sure WiFi is connected)
You can check the syncing progress and display available playlist for playback by clicking on the GO+ button within the APPs.




Do I have to download playlists to my phone or computer before I sync them to my Go+?


No, Go+ functions independently from your phone, computer, or any other smart device.




Can GO+ support other Streaming music provider except KKBOX?


Currently, Go+ works with KKBox only. Fuelstation is dedicated in developing links with some of the well known streaming music aggregators.. We'll update all of our users as we make any progress.




Can I sync my own audio file (ex. MP3) to GO+?


No, Go+ does not support local audio files (ex. MP3) at this moment.




How many songs I can store on my GO+?


It depends on the length and default Quality of each track. In average, Go+ can store up to 700 tracks in Normal Quality.




Where I can check the synced tracks on GO+?


You can click Go+ icon in the APP and chose the Channel you wish view. Once inside the channel you will be able to view what tracks has being synced and what’s are still un-synced. The un-synced tracks will have a exclamation mark “!” beside each track.





Account Management

Do I need a Fuesltation account to access GO+ service?


For security purposes & better service, you must create and log into Fuelstation account to use the APP and GO+ services.




How do I change my Fuelstation account password?


Click on the menu “≡ ” on the upper right corner and choose "Change Password". Follow the instructions to change your password.




How do I recover my Fuelstation account password?


To recover your FuelStation account password during login. Click on "Forgot Password" at bottom of the page and follow the instructions to receive a email for you to Reset your password.




How to retrieve my Fuelstation account?


Your Fuelstatoin account is your registered email account. Fuelstation




Can my GO+ work with 2 different Fuelstation accounts?


No. For security and privacy protection purposes, each GO+ can only work with one Fuelstation account at a time.




How to pair active GO+ with new Fuelstation account?


Please be noted that any attempt to un-register the current GO+ to pair with a new Fuelstation account. You will loss all your personal data and information associated to your of current account such as synced tracks, channel list, playback history, fitness data, saved BT&WiFi connection.

If you decide to pair your GO+ with new Fuelstation account, here are the steps
Step 1: Sign into GO+ APP with your current Fuelstation account.
Step 2: Connect your Go+ with APP via Bluetooth.
Step 3: Click on the Navigation bar below and choose “Setting” and click “Factory Setting” to “ Reset”
Step 4: A prompted message will pop up. To continue, press “ Reset” and unbinding process will be executed automatically.
Step 5: Click on the Menu button “≡ ” and click on “Logout” to logout from your existing Fuelstation account. Step 6: Follow initial setup process to activate Go+ service with new registered account.




If I want to give my Go+ to someone else. What should I do before I giving away?


For security and privacy protection purposes, each Go+ can only work with one Fuelstation account at a time; therefore, if you want to give your Go+ to someone else, you will be asked to un-register your Go+ with your Fuelsation account.
Please be noted! The attempt to un-register active Go+ to pair with a new Fuelstation account. You will loss all your personal data and information associated to your current account such as synced tracks, channel list, playback history, fitness data, saved WiFi connection.
If you decide to continue, here is step by step illusration.
Step 1: Sign into Go+ APP with your current Fuelstation account.
Step 2: Connect your Go+ with APP through Bluetooth.
Step 3: Click on the Navigation bar below and choose “ Setting” and click “Factory Setting” to “ Reset”
Step 4: A prompted Message will pop up. To continue, press “ Reset” and unbinding process will be executed automatically.
Now you can give your Go+ to someone else and he/she can follow standard initial setup to register his/her own Go+ service.




If I already have registered with FuelStation account and is a KKBox Premium account. How do I connect with my new GO+ with my existing FuelStation and KKBox account?


You will need to Login into FuelStation and KKbox Account Step 1: Login into Go+ APP with your exisiting Fuelstation account.
Step 2: A KKbox Login page will appear. Login into KKBox account
Step 3: Click on the Navigation bar below and choose “ Setting” and click “Connectivity Step 4: Click on “Bluetooth Connection”. Click on refresh button “” to list all the Bluetooth device. Choose the appropriate Go+ earphone listed
Step 5: Click on “WiFi Coonection”. Click on refresh button “” to list out all the WiFi connection. Choose the appropriate WiFi connection (Make sure your Go+ is place on top of the WiFi Docking Station)





Setting

What is Personal Profile for?


User can click “ Profile setup” to customize your user name and input physical detail for precise fitness performance calculation.
To change or update user password. Click on "Change Password" andfollow the instructions




What is Connectivity?


To update, change or check on current status of your Bluetooth or WiFi Connections. Click on the“ Connectivity “ button.




What is Personal Fitness?


If you have a heart problem and a physician recommends you not to over stress your heart. You can customize the “Maximum Heart Rate Alert” based on the physician’s recommendation. Or if you are an intense athlete you can customize your target heart rate zone and pursuing a better workout performance.
Note: “ Your Heart Rate Zones “ are calculated using your estimated maximum heart rate.
i-Tracker calculates your maximum heart rate with the common formula of 220 minus your age. The illustrations below provide examples for each zone.
- Peak: means your heart rate is greater than 85% of maximum, is the high-intensity exercise zone. The peak zone is for short intense sessions that improve performance and speed.
- Cardio: means your heart rate is 70 to 84% of maximum, is the medium-to-high intensity exercise zone. For most people, this is the exercise zone to target.
- Fat Burn: means your heart rate is 50 to 69% of maximum, is the low-to-medium intensity exercise zone and may be a good place to start for those new to exercise. It’s called the fat burn zone because a higher percentage of calories are burned from fat, but the total calorie burn rate is lower.




What is “ Sound” setting?


Once GO+ connects to APP via Bluetooth, APP offer 2 options to optimize GO+ sound performce.
1. Music Quality: User can turn on GO+ Equalizer to activate 5 sets of default sound effect & 1 user customization.
2. Noise Transparency: User can be turn and adjustable on to hear surrounding environment while wearing GO+ and listening to your favorite music.




What is “ Phone call” setting?


Once Go+ connects to APP via Bluetooth, user can turn on “ DO NOT DISTURB” to block phone calls from your phone.





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